CUSTOMER SERVICE

01892 784 260

kelly@benandjakes.com

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©2017 BY BEN & JAKE'S  |  HEALTHY LOW FAT GOURMET DOG TREATS 

SHIPPING & RETURNS POLICY

We are registered with trading standards as a pet food manufacturer No: GB – 100 – 69477

Full traceability locally sourced produce wherever possible

POSTAGE & PACKING

Collection: We have many customers locally who are able to collect and this is at no charge. Please e-mail to arrange a collection.

 

  • First Class Post through Royal Mail: £5.00

 

  • Second Class through Royal Mail: £3.50

 

  • Premium Sign for £8.00

 

As our treats are had made to order products will be dispatched within 2 working days this could increase to 5 working days during busy periods. If you require your order within a certain time frame please do not hesitate to contact us. As Jelly Babies are to be kept in the fridge we can only send them 1st class post.

 

RETURNS

In the rare circumstance that you are unhappy with your purchase please contact us before returning the goods. We can only accept returns within 7 days of receipt (not including jelly babies) if they are returned unopened in the original packaging.

We will accept no liability for packaging lost in transit. Proof of postage is recommended.